Professional standards & policies
Clear information about confidentiality, continuity of care and how your data is handled.
Clinical Governance
Clinical Will & Continuity of Care
Whilst I sincerely hope this information is never needed, I believe it is important that all clients know there are arrangements in place should I become unexpectedly unable to continue my practice due to serious illness, incapacity or death.
In these circumstances, I have appointed a trusted individual who will activate my Clinical Will. They will notify my appointed Clinical Will Executor, who is bound by the same professional standards of confidentiality that apply to me.
The Clinical Will Executor will contact my current clients to let them know what has happened, answer any practical questions where possible, and provide information about accessing alternative therapeutic support if this is wanted.
Protecting your confidentiality
To protect confidentiality, only the minimum information required for this purpose is held. This consists of a secure list containing client initials and a contact telephone number. This information is stored securely and can only be accessed if it becomes necessary to activate my Clinical Will.
My Clinical Will and the associated client contact information are maintained in accordance with professional ethical standards and UK data protection requirements, and are reviewed regularly to ensure they remain accurate and up to date.
My hope is that these arrangements provide reassurance that, should the unexpected ever occur, every effort will be made to ensure clients are informed with care, compassion and respect, whilst maintaining their privacy and confidentiality.
Privacy Policy
Your personal information is collected, stored and used only to provide therapy services and to meet legal and ethical obligations. I do not share client data with third parties except where required by law or with your explicit consent.
Session notes and contact details are stored securely in accordance with UK data protection law and BACP ethical standards. You have the right to request access to or deletion of your personal data, subject to legal and professional retention requirements.
Terms & Conditions
Sessions are offered online to clients based in the UK. Payment is due before or at the time of each session unless otherwise agreed. Cancellations with less than 48 hours' notice may be charged at the full session rate.
If you are in crisis or at immediate risk of harm, please contact your GP, local emergency services or the Samaritans at 116 123. Therapy with me is not a crisis service.
If you have any questions about these policies, or would like to discuss how your information is handled, please get in touch.
Book a free discovery call